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You only live once - Live well


Perhaps travel cannot prevent bigotry, but by demonstrating that all peoples cry, laugh, eat, worry, and die, it can introduce the idea that if we try and understand each other, we may even become friends.

Don't go around saying the world owes you a living. The world owes you nothing. It was here first. If you don't like something, change it. If you can't change it, change your attitude. Change will not come if we wait for some other person or some other time. We are the ones we've been waiting for. We are the change that we seek.

It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change. All changes, even the most longed for, have their melancholy; for what we leave behind us is a part of ourselves; we must die to one life before we can enter another.

Believe in yourself! Have faith in your abilities! Without a humble but reasonable confidence in your own powers you cannot be successful or happy.

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Take up one idea. Make that one idea your life - think of it, dream of it, live on that idea. Let the brain, muscles, nerves, every part of your body, be full of that idea, and just leave every other idea alone. This is the way to success.

Last modified on Τετάρτη, 07 Ιανουαρίου 2015 11:37
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Always continue the climb. It is possible for you to do whatever you choose, if you first get to know who you are and are willing to work with a power that is greater than ourselves to do it. We are taught you must blame your father, your sisters, your brothers, the school, the teachers - but never blame yourself.

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    Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
    Outsourcing customer support is a great way to provide affordable but reliable service to your clients.

    Whether for voice or non-voice applications, there are plenty of excellent customer support...

    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great
    way to provide affordable but reliable service to your clients.
    Whether for voice or non-voice applications,
    there are plenty of excellent customer support outsourcing companies that fit every requirement.

    But then again, why even think about outsourcing? Isn’t local talent
    good enough to provide the service needed by a company’s
    customers? Plus, wouldn’t it be a disservice to customers if a company farms out its frontline
    operations to contractors?
    What Is Customer Support Outsourcing?



    By now, the best customer service companies should know the value of customer support and why it’s an essential cog in an organization. Like
    sales and marketing, customer service should already be in play
    during a company’s first day, as they are the group that
    comes into direct contact with clients.
    The main goal of customer support is to keep customers happy by attending to their needs and responding
    to their questions. However, it’s also a way to instill loyalty and
    generate additional sales. To do so, an outsourcing company must have
    its support team available whenever the customer needs it.
    Outsourcing customer support allows companies to maintain an around-the-clock service team
    managed by industry veterans and experts.
    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders who are experts in every
    facet of their operations. Given their many responsibilities, many startup founders accept that they can’t do everything themselves.

    Non-core competencies such as customer service can benefit from outsourcing.

    Turning the service over to competent experts lets companies benefit from a
    bigger source of talent from all over the world. At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing service quality.

    Other benefits of outsourcing include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing
    service providers, leaders can instead turn to scaling the business.
    Overseeing the day-to-day operations can already take much of management’s time, and customer support is equally
    demanding. To help executives focus on the big picture, they’ll need to partner with the best service companies
    that know what they’re doing.
    Enhance Customer Experience
    Given the opportunity to communicate and interact with customer service, many customers will express
    their satisfaction in getting their voices heard. If customer service companies and their team address customers’ issues in a satisfactory way,
    they’re more than likely to remain customers.
    A pleasant customer experience will almost always lead to longer retention and a significantly higher
    customer lifetime value (CLV). This isn’t to say a stellar customer experience is only possible through outsourcing.
    Rather, the chances of improving customer satisfaction come with a continuous and consistent level of service.
    Providing a highly specialized, dedicated team of professionals from day one
    is a great way to achieve this quickly.
    Top 10 Customer Support Outsourcing Companies


    We’ve narrowed down the list of companies with
    great customer service to the top 10 most prominent ones in 2022.

    We’ll also provide a brief description and highlight
    the main strong points of each outsourcing company.


    1. Helpware



    Helpware started in 2015 with the initial goal of providing support
    to startup companies. Over the years, the company has grown big and is
    confident enough to provide both enterprise and small business
    customer service outsourcing solutions.
    Providing back office, technical, and customer support, Helpware specializes in assisting companies in various support areas.

    This includes Omnichannel Customer Support, Technical
    & IT Support, Content Moderation, CX Consulting Services, Back
    Office Support, Data Labeling, Digital Marketing Solutions, and Cyber Security.
    The company provides only dedicated agents, in-house training, and equipment to help its clients boost their productivity from
    day one. Now it’s one of the top customer service companies in the US and European markets
    with numerous awards and positive reviews from satisfied
    clients on Clutch and other reputable platforms. Helpware’s people-focused culture seems very
    attractive to businesses sharing the same philosophy.


    Pros:
    Shows outstanding flexibility when providing for
    clients’ specific needs. This means its support can scale along with your
    company’s growth.
    Offers turn-key solutions, so you don’t have to look for either
    option separately.
    Helpware’s focused on developing its people and their skills and it
    pays off handsomely, especially in customer support outsourcing contracts.

    Some global brands are happy to have their customer support outsourced
    to Helpware.
    2. Sykes



    U.S.-based Sykes is one of the pioneers of the BPO industry.

    Established in 1995, the company trailblazed its way to the
    top and was one of the first BPOs to open multiple locations.
    In 2021, the Sitel Group acquired Sykes to widen its
    reach and increase its capacity.
    Sykes is one of the top 10 service companies and leading service providers of demand generation and
    customer engagement services, with clients included in the top 2000 companies worldwide.
    At the core of Sykes’ business are its staple services:
    outsourcing, customer experience, service to sales, digital transformation, and
    brand extension.
    Pros:
    Sykes maintains a pool of service agents from its clients’ home countries.

    The company is well-versed in matters concerning data privacy.
    Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry (PCI) data security certification.


    3. Ascensos





    Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies
    that wanted to change the customer experience by applying a personal touch to customer
    care. The company is now Europe’s number-one customer support outsourcing company, providing bespoke
    customer experience solutions to clients around the
    world. In addition, its contact center operation locations include the
    UK, Romania, Turkey, and South Africa.
    Pros:
    Ascensos is more nearshore than an offshore support center, so location and time zone differences aren’t as pronounced as operations in Asia and South America.

    Companies that outsource customer service to Ascensos value the fact that
    it supports diversity and inclusivity among staff while focusing on promoting happiness as
    a key asset among its workforce.
    Although there aren’t any published pricing rates,
    instead, Ascensos will individually respond to requests for quotes, the prices of this outsourcing customer service company are more than affordable.

    4. Teleperformance



    With more than 40 years of experience in the BPO industry, Teleperformance
    is an established leader in solution design, business optimization strategies,
    and front-office customer support. It also offers back-office services such as
    finance and accounting, collections, and technical support.

    Pros:
    Teleperformance is a truly global service provider.

    It operates in 80 countries and employs more than 330,000 agents speaking over 265 languages and deservedly belongs to
    a league of good customer service companies. You won’t find it difficult
    to get support in the language and location you require.


    Clients also appreciate the company’s expertise in providing omnichannel solutions.


    5. VXI


    VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer
    experience (CX) solutions to some of today’s major global brands.
    In addition, the company offers contact center and
    BPO services, omnichannel and multilingual support, software development, CX innovation, quality assurance
    (QA), and infrastructure outsourcing. VXI employs more than 35,000 workers in 43 countries throughout North America, Asia, Europe, and the Caribbean.
    The company also prides itself on its ability
    to help clients resolve major CX and employee experience (EX) pain points and take their customer service systems to the next level.

    Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
    Also, VXI provides additional analytics and insights generation services so clients can learn as
    they go.
    Pros:
    High CX expertise leads to enhanced customer and
    employee experience.
    VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.

    6. InfluX


    In its quest to build the world’s first remote-only CX team,
    InfluX managed to recruit employees from more than 120 cities worldwide.
    This strategy also lets them provide 24-hour customer support outsourcing solutions within the
    client’s time zone. In addition, InfluX creates specialized customer experiences that reflect the
    client’s vision, voice, and values.
    Pros:
    Less dependence on automation and more on human interaction make for a better customer experience.

    Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients
    and outsourcing companies.
    Pay-as-go pricing may be attractive to some clients
    who prefer flexible packages.
    7. Skycom


    Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
    The company employs native English contact center
    agents with experience in multiple industries.
    Skycom also offers a full range of services, including business process
    outsourcing, telemarketing and sales, customer support, and healthcare.
    With more than 15 years of experience, Skycom also employs over 2,000 workers assigned to 35 clients in five countries.

    Pros:
    Nearshore operations mean fewer problems dealing with time zone and
    distance differences.
    Skycom covers a wide range of industries, including healthcare, travel,
    utilities, IT, finance, retail, and telecommunications.


    8. Integra


    Integra’s differentiator is its focus on training its workforce
    in customer psychology. This means company-provided support agents are more sensitive in detecting changes in the customer’s voice or tone.
    As a result, they can respond to these changes to defuse any tension and lead the customer into a more positive mindset.
    Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across four countries.
    It handles customer service duties over the phone, email, live chat,
    or social media.
    Pros:
    Integra offers some of the most cost-effective solutions in the industry.

    Sales psychology is also an incredible asset to have if you work
    in a customer support outsourcing company.
    9. Telus


    Telus International is one of the world’s leading digital CX innovators.
    In particular, it designs and produces next-generation digital solutions for brands all
    over the world. This is one of the Canadian top IT outsourcing
    companies that provide IT services and multilingual customer service to industries such as technology, media, communications, eCommerce, financial
    technology, travel, hospitality, automotive, healthcare,
    and games.
    Pros:
    Telus International is a premium multilingual contact center.

    It is one of those IT support outsourcing companies that
    offer top-tier customer support services in various countries and more than 50 languages.

    Telus is famous among IT services outsourcing companies for organizing an annual charitable
    initiative called “Telus Days of Giving.” In particular, the company taps 225,000 volunteers from its
    offices to complete various service projects across its many host countries.

    10. Arise


    Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the USA.
    It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.

    Unlike a traditional BPO, Arise utilizes a network of
    service partners to provide the needed customer service experiences.

    In addition, the Arise Platform helps companies lower expenses.
    As a result, Arise clients report an average 25% reduction in contact center service total costs, which is why clients want
    to outsource customer service small business really needs.

    Pros:
    Arise deploys a tiered security approach in its communications with clients.

    This ensures they preserve the confidentiality of documents or files sent over.
    It also means Arise conforms to widely accepted data privacy regulations such as
    HIPAA, CCPA, and others.
    Arise also focuses its employment on local talent, hiring residents of the U.S., UK, and
    Canada. This means stable employment for the company and
    an easier method of hiring or replacing staff members.

    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for your
    customer support outsourcing needs? Perform
    the necessary research before settling on your choice.
    For instance, some customer service outsource companies
    on our list might command a pricing structure higher than what
    your budget holds.
    In addition, consider your company’s specific requirements
    and areas for improvement. Do you need a customer support team focused on CX?
    Or, do you prefer having sales psychology-trained outbound callers
    who can close deals? Finally, does the appeal
    of higher-cost nearshoring resonate better than offshore talents a few time
    zones away?
    No one-size-fits-all solution exists when it comes to customer support outsourcing.
    However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout
    the various stages, try the best companies for customer service.
    These largest outsourcing companies not only supply the
    best talent, but also the best equipment and training to prepare them.

    posted by helpware Τρίτη, 19 Σεπτεμβρίου 2023 04:09 Comment Link
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